Power Pay™ Frequently Asked Questions

How do I know if I am eligible for Power Pay?

All residential and small commercial customers who have a digital AMI meter with an automated switch and are on qualifying tariffs are eligible to participate. An exception would include customers with life support equipment currently in their home.

How can I sign up?

To enroll, Customers will need to call our Customer Solutions Center at 1-844-769-7729 (1-844-POWRPAY).

What happens to my deposit?

At the time of enrollment, a customer’s existing deposit will be applied to their current account balance. If there is any balance remaining it will be applied to the Power Pay balance to begin using toward future electric use (no refunds will be mailed back to customers).

How do I fund my account?

To enroll in Power Pay, you will be asked to pay $40 to establish your account, whether you are a first time customer or are already an established customer. If you have an established account, you will be allowed to carry over up to $500 of your current balance. If you currently have a deposit on your account, it will be applied to your balance. If your balance exceeds $500 after the deposit is applied, you will be asked to pay any amount over $500 plus $40 to enroll. The remaining balance ($500 or less) will be moved into a carry-over balance. With each future payment, 20% will be applied toward your carry-over balance and 80% will be applied to your upcoming usage until your carry-over balance is paid in full.

How can I find out the total amount I need to pay to enroll in Power Pay?

A PSO Customer Solutions representative will give you a quoted amount to pay to establish your account on Power Pay. You will have two business days to pay the quoted amount. Once the required amount is paid in full, your account will be established on Power Pay.

How is the initial quoted amount figured to enroll in Power Pay?

Example:

You currently owe: $750
Est. usage from last bill read: +$60
Less Deposit + Interest: -$150
Total: $660
Amount over $500 Cap: $160
Plus initial Power Pay Balance: +$40
Total quoted Amount to Enroll: $200
How long does it take to activate my account once I enroll?

Once sufficient payment is received, you will receive a Power Pay welcome alert (text and/or email), which means your account is now enrolled.

How do I make a payment on my Power Pay account?

You can fund your Power Pay account through any of PSO’s many payment channels. You can also pay by calling 1-800-611-0964 or by paying online. Most payment channels will have a small convenience fee. You can find a list of payment locations near you.

Please note that if you had an existing balance when you established your Power Pay account, 20% of each payment will go against paying off your carry-over balance and 80% will be applied to your upcoming electricity usage.

I don't have a bank account. Can I pay by cash?

Yes. Cash is accepted in person at any pay stations and kiosks. View a list of pay stations and kiosk locations near you.

Do you have walk-up payment kiosks?

Yes, we have a list of payment kiosks available in your area.

Will I still receive a bill?

A monthly Power Pay alert will be sent via text and/or email to let customers know a statement is available to view online or by call 1-844-769-7729 (1-844-POWRPAY). The notification and online statement will replace the traditional bill sent in the mail.

How will I know when my balance is low?

At the time of enrollment, customers will have the ability to select the frequency and establish a balance threshold that they would like to be notified via text and/or email of their balance. Thresholds can be set as low as $10 and as high as $1,000. Customers can change their alert settings at any time online.

How do I manage Power Pay from my smartphone?

Simply login to your account to add or change your alert preferences.

What is the minimum balance I must have in my account to prevent disconnect?

The minimum balance is $0.01.

How do I avoid getting disconnected?

It is important to pay attention to low balance alerts and to make sure your account remains with a positive balance of at least one cent (If you have a carryover amount, remember that 20% of your payment will go toward that balance). If your account reaches a negative balance, you will receive a pending disconnect notice alert via text and/or email. You will then have until the next business day (approximately 24 hours) to fund your account.

What happens if I get disconnected?

To reconnect your account, simply make a payment ensuring a positive balance. If you have carryover amount, remember that 20% of your payment will go toward that balance. There are no disconnection or reconnection fees for Power Pay customers.

What if I've made a payment to reconnect, but my power does not come back on?

If you’re electric service is not reconnected after 30 minutes of making a sufficient payment that ensures a positive balance, please call a Customer Solutions Representative at 1-844-769-7729 (1-844-POWRPAY).

When could I be disconnected?

You will only be disconnected during the hours of 8-5 p.m., Monday-Friday. You will not be disconnected on weekends, holidays or on extreme weather days.

What if my balance runs out during extremely hot or cold weather?

During extreme weather days, PSO will not turn your account off and you will continue getting balance alert daily. Once the extreme weather alert is lifted, if your balance is still negative, the account will be disconnected without further notification.

Do I still need to report power outages?

Only if your balance is above zero.

What rates will I pay for electricity?

You will continue to be billed at the same rate you were on at the time of enrollment unless you request an optional rate plan.

Will my electric rates stay the same year round?

No. PSO has seasonal pricing. All customers, regardless of whether they're on Power Pay or a standard billing plan, pay an on-peak price from June 1 - October 31 than they do the rest of the year. As such, you should plan to fund your account differently during the cooling season to account for increased energy usage and the on-peak price.

I’m on PSO’s Time of Day/Variable Peak Pricing Program. Am I still eligible?

Customers that participate on PSO’s PowerHoursTM programs are eligible to participate in Power Pay.

How do I donate to the Light A Life fund?

There are two ways to donate to Light A Life. When you make a payment at an in-person payment location (not a kiosk), you can make a donation that is separate from your Power Pay payment. You can find a list of in-person payment locations online or by calling 1-844-769-7729 (1-844-POWRPAY). You can also check the box on your monthly statement stub and mail it along with a check for your donation amount to:

Public Service Company of Oklahoma
PO BOX 24404
CANTON, OH 44701-4404

I have a roommate. How do we share the bill and both get alerts?

If you want more than one email address or phone number, just register another User ID for your electric account. Our website will let you create multiple User IDs for each electric account, and each User ID can have a different email address or mobile phone number.

I have a past-due balance on my current post-paid account. What will happen?

If you have an established account, you will be allowed to carry over up to $500 of your current balance at the time you enroll. You will be asked to pay any balance over $500 plus $40 to enroll. If you currently have a deposit on your account, it will be applied to your balance. If you still have a balance over $500, you will be asked to pay anything over $500 plus $40 to enroll. The remaining balance ($500 or less) will be moved into a carry-over balance. With each future payment, 20% will go against paying off your carryover balance and 80% will be applied to your upcoming usage until the carry-over amount is paid in full.

I'm a property manager or landlord. Where can I get more information about the benefits of Power Pay for renters and landlords?

Besides no surprise of large bills at the end of the lease, there are many benefits of prepaid electricity for both property managers and renters. Please call one of our Customer Solutions Representative at 1-844-769-7729 (1-844-POWRPAY) for more information about the Power Pay Program.

What kinds of in-home devices do you offer to go along with Power Pay?

PSO’s Power Pay program does not require in-home devices to participate. However, every PSO customer who has an AMI digital meter has access to a customer Web Portal where they can see their monthly, daily, and hourly electric usage. It allows you to compare bills year-to-year and month-to-month and giving you latest weather trends to help you manage your usage and save on your bill. PSO’s Power Pay program does not require in-home devices to participate. However, every PSO customer who has an AMI digital meter has access to a customer Web Portal where they can see their monthly, daily, and hourly electric usage. It allows you to compare bills year-to-year and month-to-month and giving you latest weather trends to help you manage your usage and save on your bill. View your electric usage information online.

What happens if I move to another address?

Power Pay customers who move are able to remain on Power Pay at their new address. If a customer is moving to a new address and would like to enroll in Power Pay, they simply need to call a Customer Solutions Representative at 1-844-769-7729 (1-844-POWRPAY).

How do I cancel Power Pay and revert to my post-paid account?

A Power Pay customer can choose to revert back to a post-paid account at any time. Simply call a Customer Solutions Representative at 1-844-769-7729 (1-844-POWRPAY).

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