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Payment Activity

System Maintenance
Many online functions, like login and outage reporting, won't be available from 1:00 AM - 7:00 AM ET on Sunday, 1/19.

If you have an urgent issue, please call our Customer Operations Center at 888.216.3523.

How much of my payment history can I see?: All payments made during last 13 months or the 100 most recent transactions.
How much of my canceled payment history can I see?: Any payments canceled in the last 90 days are displayed.
What does my payment status mean?: Processing/Processed - Your payment is being processed and can no longer be canceled.

Pending - We have received a notification of your payment and we are processing it.

Corrected - We adjusted a payment on your account.

Returned - We attempted to process your payment and it was returned from your bank at either your request or the request of your bank.

Scheduled - Your payment is scheduled for a future date and will not post to your account until the scheduled date.

Canceled - Your payment has been canceled and will not be processed with your financial institution.
Why does my balance not reflect my payment?: Payment processing takes 1-3 business days.
Why is my returned payment not reflected in my Payment Activity?: We attempt to resubmit a payment a second time depending on the return reason before we reflect the return from the bank. Please wait for a returned payment to appear on the account before initiating another payment.
Why is the date listed differently than when I made my payment?: The date you see is the date we processed the payment to your account, however the original payment notification date is the one we honor.

System Maintenance
Many online functions, like login and outage reporting, won't be available from 1:00 AM - 7:00 AM ET on Sunday, 1/19.

If you have an urgent issue, please call our Customer Operations Center at 888.216.3523.