Storm and Outage Details

Storm Response Update #1

PSO is preparing for possible weather-related outages across our service area. Storm management processes have been activated and will remain in place until the threat has passed.

PSO is coordinating with local emergency management authorities and will continue to provide updates as the situation unfolds. If you have questions related to your PSO power: 1-888-218-3919.

Customers can view and manage their energy usage on the PSO website.

Cold weather safety tips can be found on the PSO website here.

Weather

Snow is expected to move across the state starting midday on Friday. This precipitation will be followed by extreme cold temperatures on Saturday and Sunday.

Storm Preparation Efforts

• PSO has approximately 1,100 line workers, forestry personnel and support strategically placed and ready to respond should outages occur. We have requested an additional 100 line workers to complement the readiness of our existing team members.
• PSO continually prepares for all types of weather throughout the year and regularly conducts storm drills to ensure the PSO team is ready to respond immediately.
• Site-specific winterization plans have been activated at our power plants to prepare for the coming weather.
• PSO will prioritize protecting the health and safety our customers, the general public and employees during life-threatening cold weather.

Online Resources

• Outage FAQs
• Cold weather safety tips can be found on the PSO website here with energy savings tips here.
• Storm preparedness before the storm, during the storm, and after the storm.
• PSO process for how we restore power.

Safety Messages

• Always assume that any downed utility line is energized with deadly electric current. Stay away from the line and do not touch it with anything. Report it to PSO at 1-888-218-3919.
• Please do not approach crews and utility vehicles you see in your neighborhood to ask when power will be restored. Doing so could jeopardize your safety. Outward vision from the large utility vehicles can be limited. A crew may not see someone who has walked up to their work truck.
• Please note, all restoration estimates are for customers whose property is in condition to receive power. If the electric service entrance (meter loop) to your home or business has been damaged or pulled away from the structure, you will need to have it repaired by a licensed electrician before PSO can re-connect service.

Generator Safety

• Power Outage: If you use a generator, please follow the manufacturer’s operating instructions. Do not operate the unit indoors. Connect appliances directly to the generator’s electric outlets…not to the main electrical panel of your home or business unless you have had an electric load transfer switch installed to isolate your home’s wiring from PSO’s electric system. Otherwise, you jeopardize the safety of utility workers.
• Evacuation: Before you evacuate your house please disconnect (open) your home’s main electrical breaker after you turn off the generator. This will eliminate any possibility of the generator feeding power back into PSO’s electric system.

Report and Track Outages

• Visit psoklahoma.com/outages/report/ or call 1-888-218-3919 to report an outage, safety hazard like a downed wires, downed poles or trees that have fallen on power lines.
• Use the mobile app, available for download via the App Store or Google Play, report an outage, check outage status, view and pay your bill, manage your account, and more.
• Visit PSOklahoma.com/OutageMap to find detailed information without logging into your account.
• Sign up for text and email updates, including estimated time of restoration, at psoklahoma.com/alerts. Follow @PSOklahoma on Facebook, Twitter, Instagram and Nextdoor for additional updates.
• Call PSO Customer Service Center at 1-888-218-3919 for any other customer service issues.

Five low- and no-cost energy-saving cold weather tips for customers: 

1. Adjust the temperature in your home when no one is home or when everyone is asleep. Set thermostats as low as appropriate for staying healthy and comfortable. Lowering the temperature on your thermostat by just a couple of degrees can result in significant long-term savings.
2. Replace your air filters to keep your HVAC system and thermostat(s) working well as you heat your home. Dirty air filters can restrict airflow, making your system work harder and less effective.
3. Seal leaks to stop drafts. No one likes a cold draft on a winter day. Air leaks can cause your home to lose 25% or more of the energy used to heat it! Doors are the #1 culprit, so use door seals and door sweeps to stop cold air in its tracks. But don’t stop there; check keyholes, ceiling light fixtures, and fireplace mantels to see if you can spot other places your heat could be escaping and seal them accordingly.
4. Use your curtains. Open your curtains and blinds during daylight hours to allow the sun to naturally heat your home. Close your curtains and blinds when the sun goes down to act as a barrier and prevent cold chills from cooling your home.
5. Adjust the temperature of your water heater. After heating and cooling systems, water heaters are the second-highest source of energy usage in a home. Whether you use it or not, your water heater continually reheats water to a set temperature, 24/7. Lowering the temperature on your water heater by just a few degrees can save you a couple of dollars on your monthly energy bills.