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Residential Customers Give PSO High Scores in J.D. Power Study

December 16, 2021

TULSA, Okla. (Dec. 16, 2021) – Public Service Company of Oklahoma (PSO) received its best-ever scores on the 2021 J.D. Power Electric Utility Residential Customer Satisfaction SurveySM. Overall, PSO customer satisfaction rose by 10 points in a period when the average score for most utilities dropped by three points. The survey results mark the second consecutive year PSO has topped all previous scores in the respected benchmark of business excellence.

View Spanish translation for this press release

“Customer service is fundamental to our business at PSO. We have 1,600 employees committed to seeing that happen. They work hard to make that a reality every day,” said PSO President and Chief Operating Office Peggy Simmons. “Our customers have honored us with this recognition, and we will continue to earn their trust by delivering unmatched service and safe, reliable power.”


J.D. Power uses thousands of residential customer surveys to evaluate the nation’s largest electrical utilities on six factors: billing and payment; price; power quality and reliability; corporate citizenship; communications; and customer care. PSO scores improved across the board, rising by more than 10 points in four areas: billing and payment; price; corporate citizenship; and customer care.


In November, J.D. Power revealed PSO scored highest in the South Midsize segment of its 2021 Electric Utility Business Customer Satisfaction StudySM, the business sector companion of the residential survey.


For more information on the J.D. Power Electric Utility Residential Customer Satisfaction Study, visit: Electric Utility Residential Customer Satisfaction Study | J.D. Power (jdpower.com)


About PSO

PSO, a unit of American Electric Power (Nasdaq: AEP), is an electric utility company serving more than 562,000 customer accounts in eastern and southwestern Oklahoma. Based in Tulsa, PSO has approximately 3,800 megawatts of generating capacity fueled primarily by natural gas, 22-thousand miles of distribution lines and 37-hundred miles of transmission lines.  PSO also is one of the largest distributors of wind energy in the state. News releases and other information is at www.PSOklahoma.com.  Connect with us on Facebook, Twitter, NextDoor and Instagram @PSOklahoma.




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