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PSO Tops J.D. Power Rankings for Customer Satisfaction

November 17, 2021

TULSA, Nov. 17, 2021 – Public Service Company of Oklahoma (PSO), a subsidiary of American Electric Power (Nasdaq: AEP), scored highest in the South Midsize segment in the J.D. Power 2021 Electric Utility Business Customer Satisfaction StudySM, released Wednesday.

View Spanish translation for this press release

PSO ranked No. 1 among midsized utilities in the South overall and topped the annual study in five of six factors studied: Power Quality and Reliability; Corporate Citizenship; Price; Billing and Payment; and Communications.

“We’re dedicated to providing safe, affordable, reliable energy to our customers,” said PSO President and Chief Operating Officer Peggy Simmons. “This recognition reflects the customer-centric focus of more than 1,600 employees serving our communities every day.”

Now in its 23rd year, the J.D. Power study measures customer satisfaction through online interviews among customers of 87 U.S. electric utilities serving more than 12 million customers.

“Our customers have honored us with this recognition, and we will continue to earn that trust,” Simmons said.

About PSO

PSO, a unit of American Electric Power (Nasdaq: AEP), is an electric utility company serving more than 562,000 customer accounts in eastern and southwestern Oklahoma. Based in Tulsa, PSO owns approximately 3,800 megawatts of generating capacity fueled primarily by natural gas.  It also maintains and operates 22,000 miles of distribution lines and 3,700 miles of transmission lines.  PSO is one of the largest distributors of wind energy in the state. News releases and other information are at www.PSOklahoma.com.  Connect with us on Facebook, Twitter and Instagram @PSOklahoma.



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