PSO Update: Severe Weather Outbreak – May 2024
May 9, 2024 – 8:30 p.m.
Storm Response Update #6 - FINAL UPDATE
PSO is responding to outages in Barnsdall, Bartlesville and surrounding areas after a category EF-4 tornado caused extensive damage. A category EF-4 tornado can have wind speeds from 166-200 mph.
Approximately 99% of customers in the Barnsdall and Bartlesville areas have been restored. If you are still without power after 11:00 p.m., please know we will not stop working until all customers who can accept power are restored. To report your outage, please call 1-833-776-6884 (1-833-PSO-OUTG).
Customers can view real-time outage and restoration information by visiting psoklahoma.com/outages/status.
If the storm damaged the weatherhead connection on your home:
- A licensed electrician must repair this equipment before your power can be restored. Contact PSO once repairs are made.
- Any customers who could not accept electricity because of damaged weatherheads and have had those problems repaired by a qualified electrician should also call PSO’s Customer Operations Center at (833-776-7697 or 833-PSO-POWR) to request a reconnect.
PSO would like to thank all customers for your patience and understanding while utility crews work to restore your power.
If you have questions related to your PSO power, call 1-833-776-7697 (1-833-PSO-POWR) or visit our website at psoklahoma.com/outages.
Weather
Severe weather – including tornadoes and damaging winds - has caused outages in the Barnsdall and Bartlesville areas. PSO sustained substantial damage to our grid including transmission structures, broken poles, crossarms, and downed wires.
Outages
- Over 300 broken poles, 550 crossarms and 120,000 feet of wire had to be replaced throughout the storm.
Online Resources
Safety Messages
- For safety’s sake, assume that any downed utility line is energized with deadly electric current. Stay away from the line and do not touch it with anything. Report it to PSO at 1-833-776-6884 (1-833-PSO-OUTG).
- Please do not approach crews and utility vehicles you see in your neighborhood to ask when power will be restored. Doing so could jeopardize your safety. Outward vision from the large utility vehicles can be limited. A crew may not see someone who has walked up to their work truck.
- Please note, all restoration estimates are for customers whose property is in condition to receive power. If the electric service entrance (meter loop) to your home or business has been damaged or pulled away from the structure, you will need to have it repaired by a licensed electrician before PSO can re-connect service.
Generator Safety
- Power Outage: If you use a generator, please follow the manufacturer’s operating instructions. Do not operate the unit indoors. Connect appliances directly to the generator’s electric outlets…not to the main electrical panel of your home or business unless you have had an electric load transfer switch installed to isolate your home’s wiring from PSO’s electric system. Otherwise, you jeopardize the safety of utility workers.
- Evacuation: Before you evacuate your house please disconnect (open) your home’s main electrical breaker after you turn off the generator. This will eliminate any possibility of the generator feeding power back into PSO’s electric system.
Report and Track Outages
- Visit psoklahoma.com/outages/report/ or call 1-833-776-6884 (1-833-PSO-OUTG) to report an outage, safety hazard like a downed wires, downed poles or trees that have fallen on power lines.
- Use the mobile app, available for download via the App Store or Google Play, to report an outage, check outage status, view and pay your bill, manage your account, and more.
- Visit PSOklahoma.com/OutageMap to find detailed information without logging into your account.
- Sign up for text and email updates, including estimated time of restoration, at psoklahoma.com/alerts. Follow @PSOklahoma on Facebook, Twitter, Instagram and Nextdoor for additional updates.
- Call PSO Customer Service Center at 1-833-776-7697 (1-833-PSO-POWR) for any other customer service issues.