Storm and Outage Details

Winter Storm December 2020

Update: 12:00 PM, 1/1/2021

Public Service Company of Oklahoma

Storm Response Update #3 - Final Update

PSO has restored power to the vast majority of customers affected by weather-related outages across portions of western and southwestern Oklahoma. Crews will continue to work until all customers are restored as well as respond to any new outages that may occur.

As of 12:00 PM details of our storm response are as follows:

Weather

A winter mix of rain, snow, sleet, freezing rain, and gusty winds affected parts of PSO’s service area beginning Thursday, December 31, and continuing through Friday, January 1 primarily in the western portions of the area. Ice accumulations on some lines in the Lawton district were observed with precipitation turning to snow around 1 a.m. Friday morning.

Outages and Restoration Efforts

Outages due to significant winter weather peaked on Friday morning at approximately 700 customers for the Lawton district and 1200in the Tulsa district.

PSO crews, along with additional crews and support personnel, are continuing to make repairs.

Resources

As outage restoration work is completed, crews are being shifted to other areas, where outages still remain. Additional crews from outside the state are beginning to return home Friday morning with some crews remaining on-site to be available to respond to any new outages.

If you have questions related to your PSO power: 888-218-3919.

CUSTOMER MESSAGES

  • For safety’s sake, assume that any downed utility line is energized with deadly electric current. Stay away from the line and do not touch it with anything. Report it to PSO at 1-888-218-3919.
  • Please do not approach crews and utility vehicles you see in your neighborhood to ask when power will be restored. Doing so could jeopardize your safety. Outward vision from the large utility vehicles can be limited. A crew may not see someone who has walked up to their work truck.

GENERATOR SAFETY

  • Power Outage: If you use a generator, please follow the manufacturer’s operating instructions. Do not operate the unit indoors. Connect appliances directly to the generator’s electric outlets…not to the main electrical panel of your home or business unless you have had an electric load transfer switch installed to isolate your home’s wiring from PSO’s electric system. Otherwise, you jeopardize the safety of utility workers.

How to report, track outages

  • Use the mobile app, available for download via the App Store or Google Play.
  • Visit PSOklahoma.com/OutageMap to find detailed information without logging into your account.
  • Sign up for text and email updates, including estimated time of restoration, at PSOklahoma.com/Account/Alerts.
  • Call 1-888-218-3919 to report your outage. For updates and photos, follow @PSOklahoma on Facebook, Twitter, Instagram and NextDoor.

Final Update.

Report problems in your area

Next Update

Note: This is the last update on this storm.

Customer Calls

Oklahoma (PSO) Customer Service
888-218-3919

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  • Safety Hazard Conditions
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    Safety Hazard Condition

    A safety hazard is a condition that poses an immediate risk to the public, and can include:

    • Downed wires that may be sparking or near water
    • Downed poles
    • Trees that have fallen on power lines

    Never go near or touch a power line.

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Privacy Policy for Public Service Company of Oklahoma (PSO), a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to PSOklahoma.com and the Public Service Company of Oklahoma customer mobile app (com.aep.customerapp.pso). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of PSOklahoma.com or the Public Service Company of Oklahoma customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

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Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to PSO’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to PSO (for example, providing the information to third parties performing computer-related services for PSO);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

PSO uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, PSO reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

PSO takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from PSO may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

PSO reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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