Advanced Digital Meters

Frequently Asked Questions and Answers

Advanced Metering Infrastructure (AMI) is a key component of a larger effort by PSO to upgrade its electric grid using the latest technologies. Advanced digital meters give electric customers greater control over their electric costs, help improve electric system reliability and reduce carbon emissions through energy conservation.

Advanced digital meters are secure two-way communication devices with the potential to transform the way electricity is used. However, electric consumers must familiarize themselves with these devices and their capabilities to take full advantage of them.

What is the PSO Advanced Metering Infrastructure system (AMI)?

AMI replaced electric meters formerly used by PSO with "Next Generation" electronic technology designed to improve customer service and enable customers to proactively control their energy use

What is an advanced digital meter?

An advanced digital meter is an electric meter equipped with secure wireless communications technology. They are a key part of establishing the advanced electric grid of the future. Customers are able to better manage their use of energy, save money and reduce their impact on the environment with advanced meters.

Why were the traditional meters replaced with advanced digital meters?

In a time of rising energy prices, many states are requiring electric utility companies to provide more energy efficiency options. The new meters encourage customers to think more about how and when electricity is used, which, in turn, will help meet current and future energy needs.

What makes a meter "advanced"?

Advanced meters are equipped with secure wireless communications technology. This allows PSO to communicate with them remotely so that certain service requests can be completed faster, such as meter reading, service connections and outage notifications.

What are the benefits of advanced digital meters?

The information that an advanced digital meter makes available allows a customer to take control of his or her energy budget. It enables decisions to be made that conserve energy and natural resources, thus minimizing the impact on the environment.

Will PSO offer energy-saving programs?

Advanced digital meters lead to several new voluntary, cost-saving programs like Time of Day rates and Direct Load Control. There are also a wide range of savings programs currently available from PSO.

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Where can customers access their electricity usage information?

Customers have access to a secure web portal with near real-time data, usage information and tools to proactively make energy consumption changes instead of responding reactively to an after-the-fact bill. Learn more about the portal.

Will the communications system interfere with home equipment?

All communications equipment meets criteria set by the Federal Communications Commission and should not interfere with any equipment inside a home or business.

Will customer account and usage information remain confidential?

The data collected by the digital meter is the same information currently collected by meter readers on hand-held devices. This includes the meter readings and timestamps. Digital meters measure only how much energy you use and when you use it, not what is using it.

With all customer information, PSO uses advanced security and encryption technology to safeguard your data. In fact, electric companies must meet mandatory cybersecurity standards that require companies to implement training, physical security and asset recovery plans to protect against the threat of cyber-attacks.

I understand that advanced digital meters use radio frequency communication. Is this safe?

Radio frequencies (RF) emitted by digital meters are well below the limits set by the Federal Communications Commission and well below emissions produced by other common household devices like cell phones, microwaves and baby monitors.

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Smart Meters and RF Fields

Digital Meters and RF Fields

Advanced digital electric meters -- sometimes known as smart meters -- provide real-time use and price information customers can use to reduce their energy bills. This is possible with wireless communication technology, which produces a very low radio frequency -- or RF -- signal.

Will customers have to pay to have the new meter installed?

No, customers will not be charged for installation of the Advanced meter.

Will a meter reader still need to come around to read the meter?

After the initial verification of the meter, AMI meters will be read automatically so that meter readers no longer will have to enter a customer’s property every month. However, PSO employees will continue to need access to the meter for periodic safety and quality assurance inspections and maintenance.

What happens if the meter is defective and how is this detected?

PSO can remotely monitor the activity of all AMI meters on its system. If the meter is defective, the monitoring systems can determine if testing or replacement is needed.

Can a customer opt out of the program if a new meter is not wanted?

On July 14, 2016, the Oklahoma Corporation Commission in Cause No. PUD 201500109 approved PSO’s request to offer a non-standard meter option and permitted recovery of the associated costs. Based on this approval, the cost to customers who select the non-standard meter option is a one-time fee of $71.00 and an on-going monthly meter reading fee of $28.00. The one-time fee of $71.00 increases to $110.00 if the non-standard meter option is selected on or after January 1, 2017. If arrangements are needed in paying the one-time fee in no more than three installments, please contact PSO’s customer service representative at 918-250-6248.

If you would like to select the non-standard meter option, please complete and return the Advanced Meter Opt-Out Acknowledgement Form and return it along with a one-time fee of $71.00 (check or money order only) to:

PSO
RE: AMI Meter Opt Out
5223 S Garnett RD
Tulsa, OK 74146

What are the limitations to having a non-standard meter?
  • You may experience longer restoration times in case of a service interruption, as the non-standard meter does not have outage detection capabilities.
  • You may receive estimated bills if your meter cannot be read due to inclement weather, etc.
  • You will not be eligible to receive future customer service benefits that are only made possible by advanced metering such as automatic outage reporting, near-real time access to your energy usage, etc.
  • As a customer with a non-standard meter, you will be required to provide PSO with sufficient access to properly operate and maintain your meter for monthly readings and periodic testing. If access is denied, you could be subject to additional fees related to inaccessibility and lost the ability to retain your non-standard meter option
Does PSO have the authority to install high-tech digital meters?

Yes, PSO was granted approval by the Oklahoma Corporation Commission.

Can PSO control my meter and power consumption?

PSO provides a voluntary "Direct Load Control" offering to give customers more options and control over their energy consumption. These rates allow PSO to remotely adjust thermostats by up to four degrees, but adjustments will only occur after a customer opts-in to the program.

Where can customers access information regarding electric usage?

Saving is as easy as 1, 2, 3! Follow these steps and get started today!

  • Log In

    • Go to PSOklahoma.com
    • Log in to your account
    • Not registered yet? Click the "Register" button and follow the prompts
    • Once you've logged in, click "Energy Usage"
  • Learn How

    • Go to "Energy Advisor" and discover how much electricity you use yearly, monthly, hourly, or in 15-minute intervals
    • Use the data to learn about factors that influence energy consumption such as time of day or weather
  • Let The Savings Begin!

    • Take advantage of the "profile" section to enter information specific to your home that will help create an energy-savings plan just for you
    • Use the energy report and home comparison tools
    • Check out our program offerings to make sure you're maximizing your savings potential
What are Time of Day Rates (TOD)?

Set up on either a 2-tier or 3-tier voluntary program, customers are rewarded for pushing energy usage to off-peak hours with bargain rates. Although premium rates apply to on-peak hours and “critical peak events,” customers who control the time of their usage will experience significant cost savings. Critical peak events typically occur during the summer when PSO experiences exceptionally high demand. Learn more about these optional rates at PSOPowerHours.com

What is Direct Load Control (DLC)?

DLC can be used on its own or combined with the 2-Tier program. DLC customers allow PSO to adjust wireless thermostats by up to four degrees or cycle their air conditioning on and off in order to decrease demand during critical peak events. Customers can always opt out of events, but they will receive a $2.50 credit per thermostat for participating for the duration of the event. Learn more about these optional rates at PSOPowerHours.com

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