Public Service Company of Oklahoma (PSO) continues to rank high among the top of all U.S. providers after receiving its best-ever score in the 2020 J.D. Power Electric Utility Residential Customer Satisfaction StudySM.
The study is based on responses from more than 100,000 online interviews with residential customers of the nation’s 143 largest electric utility brands, which represent more than 100 million U.S. households. The study ranks electric utilities based on six factors: Power Quality & Reliability, Corporate Citizenship, Billing & Payment, Communications, Price, and Customer Care.
PSO’s score tied for sixth among the 20 electric utilities in the South Midsize category. Of the 143 brands included in the survey, PSO ranked no. 34 in overall satisfaction. PSO’s 2020 score of 771 is 18 points higher than its 2019 score, and 19 points higher than the average for electric utilities in its category.
“Our customers count on us to provide affordable, reliable power they need to run their homes and businesses. They also expect us to be good community partners and offer convenient and innovation solutions to meet their energy needs,” said Scott Ritz, PSO director of customer services and marketing. “We’re pleased to see this score, which reflects our focus on meeting those needs and providing superior customer service, particularly during the unique challenges we worked through together in 2020.
For more information about the J.D. Power Electric Utility Residential Customer Satisfaction Study, visit https://www.jdpower.com/business/resource/electric-utility-residential-customer-satisfaction-study.
About Public Service Company of Oklahoma (PSO)
PSO, a unit of American Electric Power (Nasdaq: AEP), is an electric utility company serving more than 562,000 customer accounts in eastern and southwestern Oklahoma. Based in Tulsa, PSO has approximately 3,800 megawatts of generating capacity fueled primarily by natural gas. It also maintains and operates more than 22,000 miles of distribution lines and 3,700 miles of transmission lines, and is one of the largest distributors of wind energy in the state. Find news releases and other information at www.PSOklahoma.com. Connect with us on Facebook, Twitter and Instagram @PSOklahoma.