6/6/2017
PSO Warns Customers About Ongoing Scams

Public Service Company of Oklahoma (PSO) reminds its customers of the need to continually be on the alert for scammers and bill payment rip-offs.

In recent days attempts have been made to scam PSO customers, including specific reports of scammers targeting businesses in McAlester, Broken Arrow and Weatherford.

In the typical scam the customer receives a call from someone claiming to be with PSO who tells the customer to pay the PSO bill immediately to avoid having their electric service cut off. Then, the scammer tells the customer they must buy a prepaid debit card and call back with the number. Sometimes the scammers ask for money orders, credit card or bank account numbers.

Don’t fall for it. Keep these things in mind.

• PSO never asks a customer to buy a prepaid card and phone in the number.

• PSO never calls to ask for payment over the phone. We accept payment over the phone only when the customer makes the call.

• PSO employees will never knock at your door, asking that you let them in. PSO employees do NOT need to get into your home.

• PSO employees never ask for money at a customer’s home.

• If someone comes to your home and claims to be from PSO, ask to see photo ID and examine it carefully.

To verify that someone is actually a PSO employee – or if you have questions or concerns about bill payment – call the PSO Customer Solutions Center, toll-free: 1-888-216-3523.

Four Common Signs of a PSO Imposter: 1) Calling to demand payment within a couple of hours. 2) Insisting on a specific form of payment, such as a pre-paid credit card from a convenience store. 3) Asking for personal or account information. 4) Providing an unfamiliar 800 or 888 phone number.

For additional information on how to avoid scams, please visit the PSO website at: https://www.psoklahoma.com/account/bills/scams/.

PSO is a unit of American Electric Power (NYSE: AEP), is an electric utility company serving more than 545,000 customers in eastern and southwestern Oklahoma. Based in Tulsa, PSO has approximately 3,800 megawatts of generating capacity, and is a significant provider of wind energy in the state. News releases and other information about PSO can be found on the World Wide Web at PSOklahoma.com.

 

Stan Whiteford
PSO Corporate Communications
(918) 599-2574
sawhiteford@aep.com

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Privacy Policy

Privacy Policy for Public Service Company of Oklahoma (PSO), a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to PSOklahoma.com and the Public Service Company of Oklahoma customer mobile app (com.aep.customerapp.pso). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of PSOklahoma.com or the Public Service Company of Oklahoma customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to PSO’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to PSO (for example, providing the information to third parties performing computer-related services for PSO);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

PSO uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, PSO reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

PSO takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from PSO may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

PSO reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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