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PSO's Response to COVID-19

PSO is committed to the health and safety of our customers, communities and employees. We’re closely monitoring the COVID-19 pandemic and are working with state and local leaders to protect the public, our business partners and our team during this time of unprecedented disruption in our daily lives. While the days ahead may look different than what we’re all used to, the PSO team has comprehensive plans in place to respond to the unexpected. We’re prepared and will continue providing our customers safe and secure electricity service.

Payment Assistance

We know our customers are concerned about their families, and ensuring they have reliable electric service allows them to focus on staying healthy and well. If you anticipate problems paying your electric bill, please view payment assistance information or contact us to discuss payment options.

One-time Payment Extension

Get a little more time to pay with a one-time payment extension.

Get an extension

Extended Payment Arrangements

Request a monthly payment plan to pay off your balance in full.

Request arrangement

Light a Life Program

Give a little extra each month to help families in need heat and cool their home.

Learn more

Get Emergency Rental Help

The federal Emergency Rental Assistance Program helps families pay rent and utilities as a result of COVID-19-related hardships. If eligible, and while funds last, you may receive up to 12 months of rent and/or utility assistance, with a possible 3-month extension if needed.

You may be eligible if you rent; and as a result of COVID-19, at least one of your family members meets at least one of the following criteria:

  1. Qualifies for unemployment
  2. Had a reduction in income
  3. Incurred significant costs or hardships

You also must demonstrate risk of losing your home and have income at or lower than 80% of area median income.

Oklahoma City

Renters in the Oklahoma City area can apply through Community Cares Partners.

Apply with CCP

Surrounding Areas

Renters in counties surrounding Oklahoma City should apply through Restore Hope.

Apply with Restore Hope

Business Assistance

For most of us, it has not been business as usual. We're here to help you renew and restart, so when your doors swing open you'll stand strong. Our business experts are ready to explain the essentials like payment assistance plans and applying for the relief programs that fit your needs. Call our Business Solutions Center at 1.888.776.1368.

Help is also available for your business through state, local, and other resources.

Download PDF

Workforce Safety

Our team is monitoring guidance from the CDC and taking careful precautions to keep our workforce safe. Employees whose job functions allow them to work from home have been asked to do so. Our line crews and other critical employees who interact with the public and are critical to keeping power flowing are being instructed on how to perform their work and minimize exposure to the virus.

Have Questions? We’re Here.

We continue to monitor the situation and will update customers accordingly. In the meantime, we're ready to answer your questions and address concerns at 1.888.216.3523 and through Facebook and Twitter. Stay safe out there.

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